Systems Engineer

PURPOSE:  

We are seeking an experienced, client-facing Systems Engineer with strong troubleshooting and end-user support expertise in enterprise environments. The ideal candidate will bring deep technical knowledge, professionalism, and the ability to work under minimal supervision while managing multiple tasks. This role requires hands-on systems experience, direct engagement with clients, and the ability to provide responsive support. The candidate will leverage Ascend’s systems solutions to implement, support, and optimize our clients’ enterprise environments. 

RESPONSIBILITIES:  

• Design, install, configure, and support systems technologies including servers, storage, Active Directory topologies. 

• Provide consulting to client-base on integration of new technologies into existing infrastructure.  

• Work with various engineering teams within Ascend to implement advanced business solutions to meet customer needs in critical environments.  

• Work efficiently to track hours against client agreements, delegating work as appropriate and maintaining agreement profitability.  

• Report to team leads with work progress on a regular basis as required.  

• Manage client tickets and provide detailed documentation to required parties.  

• Participate in provided technical training and mentorship opportunities.  

• Participate in all required activities as scheduled by leadership.  

MINIMUM SKILLS, EDUCATION, AND EXPERIENCE   

• High School diploma or GED equivalent required.  

• Strong Intune with mobile device experience. 

• Strong MFA and/or Single-SignOn. 

• 3 - 4 years of Systems Engineering. 

• 3 - 4 years of hands-on experience with M365.  

• Knowledge of MS Windows Server Platforms and Desktop Operating Systems.  

• Experience developing and maintaining systems documentation.  

• Experience with change management, product lifecycles, and customer service.  

PREFERRED SKILLS, EDUCATIN OR EXPERIENCE  

• Bachelor’s degree in information systems/computer science or 1+ years applicable help desk role preferred.  

• Experience with a Managed Service Provider (MSP) is a plus  

• Must have strong verbal, written, and interpersonal communication skills  

• Ability to obtain and maintain industry standard professional-level certifications such as below:  

• Cloud solutions: M365, Azure, AWS  

• Virtualization: VMware, Citrix, Hyper-V  

• Converged and Hyper-Converged Infrastructure  

• Microsoft: Windows Server, MCSA 

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.  

CORE VALUES  

We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:    

Committed to Client Success: Our actions and our words always align with the best interest of the client.  

One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.  

Integrity: We are unquestionably committed to doing the right thing even when it is hard.  

Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.  

Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.  

PHYSICAL DEMANDS:   

Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).