ACCOUNT EXECUTIVE

This is a remote position, however, there is a requirement to currently reside in one of the following areas:
Chicago, Dallas, Little Rock, Oklahoma City, Tulsa

PURPOSE: 

This position’s primary responsibility is to develop new managed services opportunities and close business for Ascend Active Accounts. This will be accomplished through strategic relationships with executives within Ascend’s Active Accounts, consultative selling focused on business outcomes, and effective execution toward gaining customer commitment.  This role supports the long-term company strategic goals, builds key client relationships, identifies business opportunities, negotiates, closes business deals, and maintains extensive knowledge of current market conditions. 

RESPONSIBILITIES: 

Develop new service opportunities within assigned Active Accounts - 

• Establish and maintain strong relationships with key contacts at assigned accounts.  

• Develop, document, communicate, and execute an effective strategy to engage with the assigned Active Accounts. 

• Working with the Customer Service Management team, identify opportunities within assigned account list for new Ascend Managed Services offerings including Cloud & Infrastructure Management, Cybersecurity Management, Service Desk, and Salesforce. 

• Identify client business priorities, needs and pain points and discuss Ascend Managed Services offerings that will help client reach their goals.   

• Drive customer interest in Ascend Managed Services offerings. 

Qualify the opportunities - 

• Accountable to determine if the client has a strong need and budget to justify working the opportunity.  

• Gain access to decision makers. Ensure you have client agreement that the need is a high priority and there is an associated timeline for the initiative.    

Lead the Ascend team through the sales process - 

• Accountable for the development, documentation, communications, and execution of strategies for opportunities the Account Executive develops within the assigned accounts.   

• Lead Ascend resources (internal and partner) in support of opportunity pursuits.  

• Utilize effective consultative selling to focus on client business outcomes. 

• Lead the preparation and delivery of sales proposals, contracts, and other business development documents.  

Close business and achieve targets -  

• Articulate differentiators and Ascend value.  

• Understand competition.  

• Set the stage early and often – explain the client journey and take them through it. 

• Be an effective negotiator.   

• Accountable to obtain client contract signature.  

• Meet and exceed quota.  

Manage your business -  

• Ensure Salesforce has accurate data regarding your accounts and opportunities.  

• Active participant along with Customer Success Management team in client-facing regularly scheduled business reviews.  

• Effective use of Ascend resources.  

• Maintain knowledge on current technology trends and solutions relevant to Ascend and the overall all technology managed services industry.  

• Develop, document, communicate, and execute an effective strategy to engage with the assigned Active Accounts. 

• Other Responsibilities as assigned by management 

MINIMUM SKILLS, EDUCATION AND EXPERIENCE 

• Minimum of 3 years successful managed services sales experience. 

• Bachelor's degree  

• Ability to confidently develop relationships with the highest-level decision makers in an organization. 

• Ability to sell in a consultative manner focusing on business outcomes.  

• Ability to work closely with Ascend teammates to strategize and develop opportunities.  

• Experience with premium, complex B2B services sales.   

• Exceptional communication, presentation, follow-up, negotiation, and closing skills. The position requires a strong emphasis on the ability to develop and follow through on sales and account plans.  

• Demonstrated leadership skills, initiative, and creativity with the ability to identify and convey successful sales/marketing approaches and techniques.  

• Personal computer and internet skills with a firm grasp of how to use Microsoft Office tools and Salesforce.   

• Occasional travel is required.  

We are seeking highly motivated individuals who meet the following criteria: 

• Excellent organizational, verbal and written communication skills 

• A passion for technology, problem-solving, and customer service 

• Efficiently manage multiple tasks 

• Contribute in a fast-paced, team-oriented environment 

• Possess strong problem solving and analytical skills 

• Exhibit excellent leadership, communication, interpersonal and organizational skills 

• Upbeat, friendly, motivated and ready to help contribute to our team 

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered. 

CORE VALUES 

We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:   

• Committed to Client Success: Our actions and our words always align with the best interest of the client. 

• One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions. 

• Integrity: We are unquestionably committed to doing the right thing even when it is hard. 

• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another. 

• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust. 

Starting Compensation: $85,000/year base plus commission

The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.
 
Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience.

PHYSICAL DEMANDS:  

Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, (such as laptop or other equipment), and traveling to the work site to meet with client(s). 

DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.